As 2020 comes to an end, many of us have been taking the time to reflect and appreciate all that our teams have conquered this year. This is even more poignant for me as this was my first full year with VetCor. And, I wanted to share with all of you how proud and grateful I am to have been a part of this organization and how privileged I am to support our practices. There have been many moments of pride, but I wanted to share just a few:
When Covid first started hitting the states, the teams reached out to each other to share how they were adjusting, moving to curbside, sharing communications for clients, and passing along best practices for keeping their teams safe. We swiftly shifted to regular video calls with our teams regionally to make sure everyone had the information they needed and hosted sometimes daily catch-ups to keep everyone on the same page. I watched in awe as the teams supported each other and demonstrated creativity and grit in their commitment to their clients.
As we shifted into the summer, a spontaneous email from Dr. Harris in Texas sharing his appreciation for those in sister practices had an overwhelming response. To quote Chad "We are coming to a period where people may be getting fed up with wearing masks, being burnt from working their tails off, and just being ready to be over it all. As we are starting to see some semblance of normalcy in the world and businesses are opening up, I urge everyone to stay strong, continue to be careful, take a deep breath, and realize that you are amazing."
We also had several employees reach out with concerns about diversity in the veterinary industry and the terrible events that were happening with the deaths of George Floyd and Breonna Taylor, many of whom took the time to have video chats with me and share their concerns. These were often very emotional and personal discussions, but I was so appreciative of those who took the time to share their point of view. As we brought together our Diversity, Equity, and Inclusion project team, the group was proactive, enthusiastic, and driven to help drive change and make a difference for future generations.
Most recently, there has been a big discussion about a recent industry article that was pretty negative about an experience with a dog's broken leg. Our team used this article as a window to say thank you to each other and share their support. "from one HM to another (and another and another...), I just want to say THANK YOU for busting your butts every day! You are very much appreciated" said Terry Dodson from Poland Animal Hospital, followed by an outpouring of support and encouragement.
Joining VetCor a year ago, I was excited to be able to support the people who care for pets, as I personally have been involved in animal rescue and fostering for nearly 20 years and was excited to work with others who share that passion. What I did not anticipate was the amazing people I would meet, who would inspire me to be the best version of myself, and who would provide care and compassion to each other. I am grateful every day that I have the privilege to be part of the same organization as all of you.
So thank you for all you do for your clients, for your teams, and for each other!