Spadina Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist
Status: Part-time
Schedule: Three-day work week with guaranteed lunch breaks and rotating Saturdays
Experience: Previous veterinary receptionist experience required

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, tuition support, referral bonuses, and team-based rewards.
• Wellness & Peace of Mind: Medical, dental, and vision coverage, generous paid time off, WSIB coverage, and employee pet discounts.
• Professional Growth & Recognition: Continuing education allowance, access to extensive free continuing education, mentorship, career support, and uniform allowance.
• Lifestyle Perks You'll Appreciate: A three-day work week, guaranteed lunch breaks, paid holidays, no nights, rotating Saturdays, and no Sundays.

Looking for a veterinary receptionist role where you can build meaningful client relationships, stay engaged in a fast-paced environment, and feel supported by a close-knit team?

Spadina Animal Hospital is seeking a proactive, experienced, and compassionate Veterinary Receptionist to join our team part-time. Strong client communication skills and previous experience in a similar position are essential for this role.

Why You'll Love It Here

• Join a welcoming, close-knit team where everyone can learn, grow, and feel supported.
• Work in a three-doctor, small-animal practice caring for dogs, cats, and the people who love them.
• Enjoy a predictable three-day work week that supports a healthy work-life balance.
• Take guaranteed lunch breaks during your scheduled shifts.
• Enjoy no night or Sunday shifts, with rotating Saturdays.
• Receive mentorship and support as you develop your skills and advance your career.
• Work in downtown Toronto between Chinatown and the Fashion District.

What You'll Do

• Greet clients and patients with warmth, compassion, and professionalism.
• Answer incoming calls and respond promptly to voicemail messages.
• Schedule appointments and efficiently manage a multi-doctor calendar.
• Check patients in and out while ensuring client and patient information remains accurate.
• Collect payments, process invoices, and review treatment estimates with clients.
• Manage medical record requests, appointment reminders, and routine administrative tasks.
• Handle client concerns with empathy and professionalism, escalating issues when appropriate.
• Make outbound calls, texts, and emails to confirm appointments and follow up on patient care.
• Maintain accurate patient records and document all client communications.
• Support teammates with additional tasks to help each day run smoothly.

What You'll Bring

• High school diploma or equivalent.
• Previous experience as a Veterinary Receptionist is required.
• Excellent client service and communication skills.
• Comfort learning and using veterinary practice management software, especially Avimark.
• Strong attention to detail when maintaining patient records and documenting client communications.
• Outstanding organizational and multitasking abilities.
• The ability to remain calm, compassionate, and professional in a fast-paced environment.
• A proactive attitude and willingness to jump in wherever needed.
• A positive, team-first mindset that contributes to a supportive and upbeat culture.

The Extras You'll Actually Feel

• A predictable part-time schedule with a healthy work-life balance.
• Guaranteed lunch breaks every shift.
• No night shifts and no Sunday hours.
• A collaborative team that truly enjoys working together.
• Mentorship and encouragement to continue learning and advancing your career.
• A hospital culture where everyone is welcomed, supported, and treated like family.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• Tuition Support Program (20+ hours/wk)
• Referral bonus program

Wellness Benefits

• Extended Health Care (including vision) and dental coverage (full-time only)
• Supplemental insurance, including disability and life insurance (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Annual license reimbursement (full-time only)
• VTNE exam fee reimbursement (full-time only)
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Ten paid holidays
• Employee Assistance Program

Join Our Team!

If you're an experienced veterinary receptionist who enjoys building relationships with clients, thrives in a collaborative environment, and wants to be part of a team that genuinely supports one another, we'd love to meet you. Apply today and discover why Spadina Animal Hospital could be the career move you've been waiting for!

Diversity, equity, inclusion, and belonging are core values at Spadina Animal Hospital and Vetcor. We are committed to creating and sustaining an inclusive, equitable, and welcoming environment for all employees. We believe every team member contributes to our diversity by sharing unique perspectives and life experiences. We are proud to foster a workplace where everyone can bring their authentic selves, feel a deep sense of belonging, and be empowered to reach their fullest potential. Spadina Animal Hospital and Vetcor are equal opportunity employers. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, or any other legally protected status.