Position Details

• Role: Front Desk Receptionist / Client Service Representative
• Status: Part-time
• Salary: Negotiable and based on experience
• Schedule: Weekday availability required; rotating Saturdays (8 am - 1 pm)
  Requirements: Prior customer service experience required; veterinary experience preferred but not required

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; employee discounts; and up to three weeks of paid parental leave
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Reception Role Where Your Compassion and Communication Skills Make a Difference?

At Pleasant Valley Animal Hospital, our front desk team is much more than the first voice on the phone or the first smile clients see when they walk through the door. We are the starting point for the trust and relationships that define every client experience.

As a full-service veterinary hospital, boarding and grooming resort, and rehabilitation center, no two days are ever the same. If you enjoy helping people, solving problems, staying organized, and working in a fast-paced environment surrounded by pets and a supportive team, the Big Red Barn may be the perfect fit for you.

Why Our Front Desk Team Loves Working Here

• A supportive team that wants you to succeed
• A hospital culture built on kindness, humor, and collaboration
• The opportunity to build meaningful relationships with clients and their pets
• A workplace where your communication skills truly matter
• A team that works together to care for pets, clients, and one another
• Opportunities to learn and grow professionally
• Potential opportunities to learn veterinary assistant skills if interested

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and assist clients with scheduling appointments
• Check patients in and out efficiently and accurately
• Manage client communications with care and attention to detail
• Review invoices and collect payments
• Help clients understand hospital policies, services, and follow-up care instructions
• Maintain accurate client and patient records
• Support the medical team by helping keep daily workflows organized
• Handle busy situations with patience, empathy, and professionalism
• Create positive first and last impressions for every client visit

What Our Front Desk Receptionists Bring

• A genuine love for pets and the people who care for them
• Strong customer service and communication skills
• The ability to stay organized in a fast-paced environment
• A calm, kind, and professional approach to client concerns
• Attention to detail and comfort with computers and scheduling systems
• Reliability, accountability, and a team-first attitude
• The ability to multitask while maintaining a positive attitude
• A desire to help clients feel supported and confident in their pet’s care
• Veterinary experience and Avimark experience are a plus, but not required

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Uniform allowance
• A supportive team environment where your role is valued

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Join Our Team!

Are you the friendly, organized, client-focused team member we are looking for?

Come be part of a hospital where compassion starts at the front desk, teamwork keeps the day moving, and every pet who walks through our doors becomes part of the Pleasant Valley Animal Hospital family. Apply today!

Diversity, equity, inclusion, and belonging are core values at Pleasant Valley Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to different ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a strong sense of belonging, and are empowered to reach their highest potential.