About the Role

Heartfelt Veterinary Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Experienced Veterinary Receptionist
• Status: Full-time
• Salary: $16–$18 per hour
• Schedule: Mon-Wed, Friday, and Saturdays or Mon, Wed, Saturday (Saturdays mandatory)

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays, and an Employee Assistance Program 

Heartfelt Veterinary Hospital is a well-established 4-doctor practice with a strong support team committed to excellent care. We’re a group of compassionate professionals who show up for each other, celebrate each other, and welcome you exactly as you are. We’re looking for a client service representative who is passionate about animals and client service. If you’re looking for a clinic where your contributions are valued and your growth is supported, we look forward to getting to know you!

Why you’ll love it here:

• A supportive team that genuinely helps each other (no egos, no drama)
• A workplace where being yourself isn’t just allowed—it’s encouraged
• Leaders who listen, value your ideas, and appreciate your contributions
• Predictable scheduling and respect for your time
• Real one-hour lunch breaks (yes, actually)
• Located in Northeast Portland walking distance from multiple restaurants and parks

What you’ll do:

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in/out and ensure accurate client and patient information
• Collect payments and processes invoices
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care
• Support compliance by helping clients schedule recommended services and rechecks
• Collaborate with the medical team to coordinate care plans and timing
• Sweep and mop the reception area each evening

What you’ll bring:

• Comfort in a fast-paced clinical environment
• Previous experience in a client care role
• Previous experience as a veterinary receptionist
• Confidence handling high call volume and juggling competing priorities
• Compassionate communication skills, especially in sensitive or emotional situations
• Ability to explain basic services, policies, and next steps clearly to clients
• Familiarity with veterinary terminology and hospital workflows (preferred)
• Experience with practice management software Cornerstone is a plus
• Ability to maintain a clean, professional front desk and lobby environment
• A warm, confident communication style and passion for helping clients and pets
• Strong customer service skills with a focus on building long-term client relationships
• Experience coordinating appointments, managing schedules, and optimizing clinic flow
• Comfort making outbound calls/texts/emails for follow-ups, reminders, and care coordination
• Strong attention to detail when updating patient records and documenting communication
• Ability to triage scheduling needs and prioritize urgent cases appropriately
• Excellent multitasking skills and the ability to stay calm in a fast-paced environment
• Confidence handling difficult conversations with empathy and professionalism

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

We’d love to learn more about you and share more about us. Apply today!

Diversity, equity, and inclusion are core values at Heartfelt Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.