About the Role

Pershing Oaks Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Customer Service Representative
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 4 x 10-hour shifts. Weekends off.
• Requirements: 1 year of experience in a veterinary environment

Do you consider cat hair a fashion accessory, and do you introduce yourself to strangers' dogs? Have you ever forgotten your neighbor's name but know every dog on your block? If so, the team at Pershing Oaks Animal Hospital wants to talk!

Pershing Oaks Animal Hospital is looking for an experienced veterinary customer service representative to add to their dedicated team. Working together to establish and uphold the highest standards of patient care, we believe that to care for our patients, we must also care for each other. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow.

Why Our Customer Service Representatives Love it Here

• Consistent scheduling with no nights or weekend hours
• Team-first culture that’s supportive, fun, and big on growth
• Leadership that listens and invests in your development
• Mentorship, continuing education, and real career pathways

What Our Customer Service Representatives Bring

• Ability to provide excellent customer service to all clients
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Efficiency in utilizing cleaning materials and equipment.
• Capability to perform moderately heavy physical tasks, must be able to lift up to 50lbs.
• Excellent communication skills and a client-focused approach.

What You’ll Do

• Greet, check-in, and room patients
• Process payments accurately and reconcile the cash drawer daily
• Accurately schedule appointments
• Manage multiple phone lines
• Communicate with and educate owners
• Process all types of communication from clients, vendors, and other hospitals
• Maintain knowledge of preventative healthcare recommendations.
• Maintain a tidy front desk and lobby area
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Are you ready to embark on a rewarding journey with us? Apply today and take the first step towards joining our team. We can’t wait to meet you!

Diversity, equity, inclusion, and belonging are core values at Pershing Oaks Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.