Chambers Prairie Animal Hospital is looking for a Client Service Representative!

Position Details

Role: Client Service Representative
Status: Full-time
Salary: Starting at $17.50 per hour, depending on experience
Schedule: Tuesday through Saturday, 9 am-6 pm; no nights, on-call shifts, or holiday hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid time off, and employee wellness support

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, and opportunities for professional growth

Lifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, no nights or on-call shifts, and a positive clinic culture that celebrates your unique awesomeness

Looking for a veterinary team where great client service, teamwork, and a little personality all belong together?

Chambers Prairie Animal Hospital is a team-oriented, four-doctor practice looking for a friendly and organized Client Service Representative to join our crew of passionate professionals. We believe in a “better together” philosophy, and that mindset shapes the way we care for our patients, support our clients, and show up for one another every day.

Our Client Service Representatives are an essential part of the hospital experience. You’ll help welcome clients, coordinate appointments, manage communication, and keep the front desk running smoothly while creating a warm and supportive environment for pets and their people.

If you enjoy helping others, love animals, and thrive in a busy setting where teamwork matters, we’d love to meet you.

Why You'll Love It Here

• Join a collaborative four-doctor veterinary practice
• Work with a team that believes we’re better together
• Be part of a positive clinic culture where your individuality is celebrated
• Build lasting relationships with clients and their pets
• Work in a role where your communication skills make a difference every day
• Enjoy no nights, on-call shifts, or holiday hours
• Receive support through professional development and continuing education
• Work alongside teammates who ask for help and offer it freely
• Be part of a workplace that values empathy, positivity, and mutual respect
• Enjoy a healthy approach to work-life balance
• Tolerate — and hopefully enjoy — plenty of puppy kisses and kitty headbutts
• Make a meaningful contribution to the daily success of the hospital

What You'll Do

• Greet clients and their pets with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Schedule appointments and coordinate the hospital calendar
• Help manage client inquiries and route medical concerns appropriately
• Check clients and patients in and out for appointments
• Maintain accurate client and patient records
• Update information within the hospital’s practice management system
• Assist with billing and payment processes
• Help coordinate veterinary services, procedures, and follow-up needs
• Communicate hospital policies, scheduling information, and service details clearly
• Support veterinarians, technicians, and assistants as needed
• Maintain confidentiality of client and patient information
• Help manage client expectations during busy or stressful situations
• Provide empathetic support during sensitive or emotional conversations
• Maintain a clean, organized, and welcoming reception area
• Support teammates and contribute to an efficient front-desk workflow
• Help create a positive experience for every client and patient

What You'll Bring

• High school diploma or equivalent
• Previous customer service or office experience is preferred but not required
• Strong verbal and written communication skills
• Excellent interpersonal abilities
• A friendly, approachable, and professional demeanor
• Strong organizational and time-management skills
• The ability to multitask effectively in a fast-paced environment
• Careful attention to detail
• Comfort using computers and basic office technology
• A genuine love for animals and desire to help pet owners
• Compassion and empathy for clients, coworkers, and yourself
• A positive, dependable, and team-oriented attitude
• The willingness to ask for help when needed and offer help to others
• The ability to remain calm and professional during busy or emotional situations
• A sense of humor and willingness to bring your authentic self to work

The Extras You'll Actually Feel

At Chambers Prairie Animal Hospital, teamwork is more than a nice idea — it’s the foundation of how we work. Our “better together” philosophy means we share the wins, support each other through challenges, and recognize that every role contributes to exceptional patient care.

As a Client Service Representative, you’ll be at the center of that experience. You’ll help clients feel heard and supported while keeping communication flowing between families and the medical team.

We also believe a positive workplace should make room for people to be themselves. That means encouraging individuality, celebrating what each person brings to the team, and maintaining an environment where empathy and respect matter.

And yes, there will probably be puppy kisses, kitty headbutts, and plenty of opportunities to practice your best cattitude.

Benefits You Can't Beat

Financial Benefits

• Flexible compensation
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Training and support in veterinary customer service
• Opportunities to grow your veterinary knowledge and client service skills

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program
• No nights
• No on-call shifts
• No holiday hours
• Positive and supportive workplace culture
• Healthy work-life balance
• A team that values authenticity and individuality

Join Our Team

If you’re a friendly, organized, and compassionate customer service professional who enjoys helping people and animals, we can’t wait to meet you. Apply today and discover what it means to be part of the “better together” culture at Chambers Prairie Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Chambers Prairie Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.