About the Role

East Towne Veterinary Clinic is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Part-time
• Salary: Negotiable and based on experience
• Schedule: Tuesday, Wednesday, and Thursday 7:45 am - 5:30 pm. At least one Saturday per month 7:45 am - 1:30 pm. Availability to help cover staff our of office times is desirable.

Are you a passionate animal lover who thrives in a fast-paced environment? Do you dream of making the world better for our furry friends? If so, East Towne Veterinary Clinic wants to hear from you! Join our community of dedicated individuals committed to providing top-notch care for our beloved animal companions.  

Client Care Specialists create the first impression of our practice for every visitor and guest. They are responsible for providing professional, compassionate communication both in person and through our multi-line phone system; scheduling appointments; processing payments; closing out the daily cash drawer; maintaining accurate patient records; and requesting and obtaining prior veterinary records and other essential information to support quality patient care.

Specific Job Duties:

Responsibilities may vary based on the needs of the clinic and include, but are not limited to, the following:

• Greet all clients, patients, and guests upon entering the clinic in a professional and welcoming manner.
• Communicate with clients in a friendly, calm, and compassionate way at all times, ensuring prompt and accurate responses to questions regarding their pet’s care, medical records, or clinic accounts.
• Schedule appointments for exams, rechecks, surgeries, euthanasia services, and medical procedures in accordance with clinic protocols.
• Advise clients on accepted payment methods (credit cards, cash, and CareCredit) and accurately process transactions.
• Perform basic triage by distinguishing routine cases from urgent or emergency situations and directing clients appropriately.
• Develop and maintain proficiency in Avimark and Microsoft applications.
• Understand the critical importance of accurate medical records and ensure all information and notes are properly documented in the electronic medical record system.
• Maintain cleanliness and organization of the front lobby, restroom, and reception areas.
• Assist other team members with additional duties as requested.

Skills and Attributes:

• Excellent telephone and in-person communication skills
• Ability to communicate clearly and effectively in person and over the phone
• Ability to remain calm under pressure
• Outstanding sense of customer service
• Punctual and reliable
• Ability to multitask effectively and efficiently
• Positive, upbeat attitude
• Ability to work as a team
• Excellent organizational skills

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Take the chance to participate in something special at East Towne Veterinary Clinic. Make your passion for animals your profession, and join us in Mequon, WI!

Diversity, equity, and inclusion are core values of East Towne Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.