Cross Timbers Veterinary Center and Boarding Facility is looking for a Full-Time Customer Service Representative/Receptionist!

Position Details

Role: Customer Service Representative/Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Hours will vary, including Saturdays and various weekdays, to equal 40 hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, 529 savings plan, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave for eligible employees, paid time off, and employee pet care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Employee Assistance Program, employee discounts, a healthy work-life balance, and a positive workplace where you are encouraged to bring your authentic self to work

Are you ready to put your customer service skills to work in a veterinary practice that values excellent care, professional growth, and showing up as your awesome self?

Cross Timbers Veterinary Center and Boarding Facility is seeking a friendly, dependable, and motivated Full-Time Customer Service Representative/Receptionist to join our team. This position is ideal for someone who enjoys helping people, loves animals, and thrives in a busy environment where every day brings something new.

Our customer service team plays an essential role in creating a positive experience for every client and patient who visits our hospital or boarding facility. From answering the phone and coordinating appointments to welcoming families and supporting daily operations, you will help keep communication clear, organized, and compassionate.

Previous customer service experience is a plus, and veterinary experience is preferred. More importantly, we are looking for someone who shares our commitment to patient care, client service, teamwork, and a healthy work-life balance.

Why You'll Love It Here

• Join a veterinary hospital and boarding facility committed to exceptional patient care and client service
• Work with a supportive team that values positivity, collaboration, and professionalism
• Build meaningful relationships with clients and the pets they love
• Be part of a workplace that encourages you to bring your authentic personality to work
• Receive training and support as you learn our hospital systems and procedures
• Expand your knowledge of veterinary medicine and animal care
• Enjoy opportunities for continuing education and professional development
• Receive recognition through our Quarterly Team Rewards Bonus Program
• Take advantage of employee pet care discounts and valuable financial benefits
• Work in an environment that values a healthy balance between your career and personal life
• Contribute to the smooth operation of both our veterinary center and boarding facility
• Make a positive difference during every client and patient interaction

What You'll Do

• Welcome clients and patients with warmth, professionalism, and a helpful attitude
• Serve as a primary point of contact for clients by phone and in person
• Answer incoming calls and respond to client questions efficiently
• Record, route, and follow up on messages for veterinarians and support staff
• Schedule veterinary appointments, procedures, and boarding reservations
• Check patients and boarding guests in and out
• Confirm appointments and communicate preparation or arrival instructions
• Maintain accurate client, patient, and reservation information
• Coordinate communication between clients, veterinarians, technicians, assistants, and boarding staff
• Help clients understand hospital procedures, policies, and available services
• Review invoices and process payments accurately
• Provide receipts and assist with basic billing questions
• Maintain confidentiality of client and patient information
• Help manage client expectations during busy or unexpected situations
• Respond compassionately during emotional or stressful conversations
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks and daily opening or closing procedures
• Support teammates and contribute to a positive, efficient work environment
• Provide excellent service during weekday, weekend, and holiday shifts
• Help ensure every client and pet receives attentive, respectful care

What You'll Bring

• Previous customer service experience is a plus
• Previous veterinary reception or animal care experience is preferred
• A genuine interest in helping people and animals
• A friendly, positive, and approachable personality
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• The ability to remain calm and professional in a busy environment
• Confidence managing multiple phone calls, messages, and responsibilities
• Strong organizational and time-management skills
• Careful attention to detail and accurate recordkeeping habits
• Comfort using computers, scheduling systems, and office equipment
• The ability to communicate effectively with clients and coworkers
• Compassion and patience during difficult or emotional situations
• Dependability and consistent attendance
• A flexible and team-oriented approach to work
• A commitment to outstanding client service and patient care
• Willingness to learn and continue developing professionally
• Availability to work required weekend and holiday shifts
• A sense of humor and the confidence to show up as your awesome self

The Extras You'll Actually Feel

At Cross Timbers Veterinary Center and Boarding Facility, customer service is about much more than answering phones and scheduling appointments. You will often be the first person a client speaks with and the last person they see before leaving, making your role an important part of every hospital and boarding experience.

You will help families navigate everything from routine appointments and boarding reservations to unexpected medical concerns and emotional moments. Your ability to listen, communicate clearly, and respond with empathy can make a lasting difference for both clients and their pets.

Our team understands that veterinary medicine is always changing and that the world can sometimes feel a little strange. That is why we are committed to maintaining a positive, supportive environment where team members can continue learning, grow professionally, and enjoy coming to work. We value dedication and professionalism, but we also value individuality, laughter, and the unique strengths each person brings to the team.

Benefits You Can't Beat

Financial Benefits

• Flexible compensation
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Training and support in veterinary customer service
• Opportunities to expand your knowledge of veterinary medicine and animal care

Lifestyle Benefits

• Employee Assistance Program
• Employee discount program
• Supportive and positive workplace culture
• Healthy work-life balance
• Opportunities to work with both veterinary patients and boarding guests
• A team that values individuality, humor, and authenticity
• Meaningful work supporting pets and their families
• Opportunities to build lasting relationships with clients
• A collaborative environment that values communication and teamwork

Join Our Team

If you are a friendly, dependable, and compassionate customer service professional who enjoys helping people and animals, we would love to meet you. Apply today and discover how your positive attitude, communication skills, and commitment to excellent service can make a difference at Cross Timbers Veterinary Center and Boarding Facility!

Diversity, equity, inclusion, and belonging are core values at Cross Timbers Veterinary Center and Boarding Facility and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.