Gwinnett Animal Clinic is Looking for an Experienced Client Service Representative!

Position Details
Role: Experienced Client Service Representative
Status: To be discussed during the interview process
Salary: Negotiable and based on experience
Schedule: To be discussed during the interview process

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Gwinnett Animal Clinic is growing, and we’re looking for an experienced Client Service Representative to join our team! We are a well-established, four-doctor practice that has proudly served Lawrenceville and the surrounding communities since 1966. As our practice continues to grow, our commitment remains the same: providing exceptional veterinary care while building trusted relationships with the people who love our patients.

Our Client Service Representatives are a vital part of our care team and play an important role in creating a welcoming, organized, and positive experience for every client and patient who walks through our doors.

If you’re a dependable, compassionate self-starter who loves helping people, communicates with confidence, and thrives as part of a busy veterinary team, we’d love to meet you.

Why You’ll Love It Here

• Join a well-established practice with a long history in the Lawrenceville community
• Work alongside an experienced four-doctor veterinary team
• Be part of a growing hospital where client service is genuinely valued
• Build meaningful relationships with clients and their pets
• Work with teammates who value communication, collaboration, and mutual support
• Continue developing your veterinary knowledge and customer service skills
• Make a meaningful difference in the client experience every day

What You’ll Do

• Greet clients and patients with warmth, professionalism, and compassion
• Answer and direct incoming phone calls efficiently
• Respond to client questions and provide exceptional customer service
• Schedule appointments and help maintain an organized hospital calendar
• Check clients and patients in and out while maintaining accurate information
• Process payments and assist with routine client transactions
• Manage emails, messages, reminders, and other administrative tasks
• Assist clients with requests, concerns, and follow-up communication
• Maintain accurate client and patient records
• Keep the reception area organized, professional, and welcoming
• Collaborate with doctors, technicians, assistants, and fellow receptionists to support efficient patient flow
• Assist with additional front-office responsibilities as needed

What You’ll Bring

• Previous veterinary reception or customer service experience preferred
• Excellent communication and customer service skills
• Professional, positive, and dependable attitude
• Strong organizational and multitasking abilities
• Basic computer skills and comfort learning veterinary practice-management software
• Ability to communicate with clients clearly, professionally, and compassionately
• Confidence managing multiple priorities in a busy environment
• Strong attention to detail and follow-through
• Ability to work independently while remaining a collaborative team member
• Compassion for pets and the people who love them
• Motivation to learn and grow within the veterinary field

The Extras You’ll Actually Feel

At Gwinnett Animal Clinic, client service is an essential part of exceptional veterinary care. You’ll have the opportunity to build lasting relationships with clients, support an experienced medical team, and contribute to a practice that has been trusted by its community for decades.

You’ll join a growing team where your communication skills, dependability, and commitment to creating a positive client experience truly matter.

Benefits You Can’t Beat

Benefit eligibility may vary based on employment status.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced customer service professional looking for an opportunity to grow your career in veterinary medicine while becoming part of an established and supportive team, we’d love to hear from you.

Apply today and discover why Gwinnett Animal Clinic is a great place to build your veterinary career!

Diversity, equity, inclusion, and belonging are core values at Gwinnett Animal Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.