About the Role

Join Our Team as a Client Care Specialist!

At Countryside Veterinary Hospital, we believe that every great client experience starts with a friendly face (and voice!). We’re a well-established, multi-doctor, full-service practice with a supportive team, excellent leadership, and a fun, fast-paced environment.  We’re looking for a hardworking, friendly, proactive team player to join us as a Client Care Specialist.

What You’ll Do

• Be the welcoming face and voice of our hospital—greeting clients with warmth and professionalism
• Manage multiple phone lines and schedule appointments with accuracy and care
• Process payments and handle client transactions smoothly
• Keep our reception area inviting, organized, and presentable

What We’re Looking For

• A people-person with excellent communication and customer service skills
• Ability to multitask and thrive in a high-energy environment
• Strong computer and phone skills
• A positive, team-oriented attitude
• Previous veterinary or medical office experience is a plus!

Why You’ll Love Working Here

We take pride in creating a workplace where our team can grow and thrive. Along with a supportive team culture, we offer:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance
  • Salaries range from $18.00 - $20.00 per hour and are based on experience
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 

Lifestyle Benefits: 

• Six paid holidays
• Employee Assistance Program
• Employee discount program

This is a full-time position with a flexible schedule, including rotating evenings and weekends.

If you’re ready to bring your skills and love for helping people and pets to a place where you’ll be valued, we’d love to meet you!

  Diversity, equity, and inclusion are core values at Countryside Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.