South Anderson Veterinary Clinic is Hiring a Customer Service Representative!

Position Details
Role: Customer Service Representative (Veterinary Receptionist)
Status: Full-time
Salary: Competitive and based on experience
Schedule: Four-day workweek with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Four-day workweeks, six paid holidays, an Employee Assistance Program, and an employee discount program

Are you passionate about animals and dedicated to providing outstanding customer service? South Anderson Veterinary Clinic may be the perfect place for you.

We're looking for a friendly, compassionate Customer Service Representative to serve as one of the first points of contact for our clients and their pets. In this role, you'll help create a welcoming experience while keeping the front office organized, supporting an efficient hospital workflow, and helping clients feel informed and cared for throughout every visit.

At South Anderson Veterinary Clinic, we strive to live our values of Respect, Education, Compassion, and Honesty every day—with our clients, our patients, and one another. Our goal is to help pets and their families enjoy more quality days together, and every member of our team plays an important role in making that possible.

Why You'll Love It Here

• Four-day workweek that supports a healthy work-life balance
• Supportive, team-oriented environment where collaboration matters
• Workplace culture built around Respect, Education, Compassion, and Honesty
• Opportunities to learn, grow, and strengthen your veterinary knowledge
• Meaningful relationships with clients and the pets they love
• A role where your communication and problem-solving skills make a difference every day
• Leadership that values excellent client service and teamwork

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer a multi-line phone system while assessing, prioritizing, and directing calls appropriately
• Schedule appointments to support efficient use of doctor and staff time
• Check clients and patients in and collect accurate, pertinent information
• Confirm upcoming appointments according to hospital protocols
• Check clients and patients out and collect payments at the time of service
• Schedule follow-up appointments as needed
• Maintain accurate client and patient information within the practice-management system
• Respond to client questions and help resolve concerns professionally
• Maintain a clean, organized, and welcoming reception area
• Support day-to-day front-office operations and administrative tasks
• Collaborate with doctors, technicians, assistants, and fellow CSRs to keep the hospital running smoothly

What You'll Bring

• Genuine love for animals and the people who care for them
• Excellent verbal communication and interpersonal skills
• Strong customer-service and problem-solving abilities
• Positive attitude and willingness to learn
• Ability to multitask and stay organized in a busy environment
• Comfort using Windows-based computer software and learning a veterinary practice-management system
• Accurate and efficient data-entry skills
• Ability to work independently while remaining a collaborative team player
• Adaptability and willingness to support evolving hospital policies and processes
• Confidence handling client concerns and resolving conflict professionally
• High school diploma required; associate's or bachelor's degree preferred
• Two years of office, customer-service, or patient-relations experience preferred

Physical Requirements

• Ability to remain active throughout the day, including walking, standing, bending, and squatting
• Ability to lift up to 40 pounds
• Comfort working around animals of varying sizes and temperaments

The Extras You'll Actually Feel

• A team that values kindness, communication, and mutual respect
• A four-day schedule that gives you more time outside the hospital
• Opportunities to continue building your customer-service and veterinary knowledge
• A workplace where your role in the client experience is genuinely important
• The satisfaction of helping pets and their families enjoy more quality days together

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're ready to bring your compassion, customer-service skills, and positive attitude to a team where your work truly matters, we'd love to meet you.

Apply today and discover why South Anderson Veterinary Clinic is a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at South Anderson Veterinary Clinic and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.