Ames Pet Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist
Status: Full-time
Salary: Competitive compensation based on experience and skill set
Schedule: 4-day workweek, occasional Saturdays. 36-40 hours per week.

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation, 401(k) matching, tuition support, and referral bonuses help support your goals today and in the future.

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental options, paid parental leave for eligible employees, paid time off, and employee pet benefits help support your well-being both at work and beyond.

Professional Growth & Recognition: Quarterly team rewards, professional development opportunities, continuing education support, and uniform allowance help you continue learning and growing.

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and employee discounts help support life outside the hospital.

Are you friendly, organized, and comfortable juggling multiple priorities while making clients feel welcome and supported? We're looking for a Veterinary Receptionist with strong communication skills, attention to detail, and a team-first attitude in every interaction.

As a Veterinary Receptionist, you'll play an important role in keeping the hospital running smoothly. From answering phones and responding to client messages to scheduling appointments and collecting payments, you'll help create a positive experience for pets, clients, and your teammates throughout the day.

Previous experience working with the public is important, but you don't need to know every piece of veterinary terminology on day one. We're looking for someone who's willing to learn, pays attention to the details, and communicates clearly and professionally.

Why You'll Love Working at Ames Pet Hospital

• A client-focused role where your communication and organizational skills make a difference every day
• Opportunities to learn veterinary terminology and expand your knowledge of veterinary medicine
• A collaborative environment where teamwork is an important part of the day
• Meaningful opportunities to help pets and the people who love them
• Professional development and continuing education opportunities
• A role where strong customer service, attention to detail, and reliability are valued

What You'll Do

• Answer incoming phone calls professionally and efficiently
• Respond to client emails and text messages
• Schedule and coordinate veterinary appointments
• Welcome clients and help create a positive experience from the moment they contact the hospital
• Collect payments and accurately process client transactions
• Maintain accurate client and patient information
• Communicate clearly with clients regarding appointments and hospital information
• Learn and appropriately use veterinary terminology
• Manage multiple responsibilities while maintaining strong attention to detail
• Collaborate with doctors, technicians, assistants, and fellow client service team members to keep the hospital running smoothly

What You'll Bring

• Previous experience working with the public
• Strong verbal and written communication skills
• Excellent attention to detail
• The ability to multitask and stay organized in a busy environment
• A willingness and ability to learn veterinary terminology
• Professional and compassionate client service skills
• The ability to communicate confidently by phone, email, and text
• Reliability and strong follow-through
• A collaborative, team-first approach
• A willingness to learn and continue developing professionally

The Extras You'll Actually Feel

• A role where your customer service skills directly contribute to the client experience
• Opportunities to build your knowledge of veterinary medicine
• Daily interaction with pets and the people who care about them
• A collaborative environment where communication and teamwork matter
• Professional development opportunities to help you continue learning and growing
• The satisfaction of helping keep the hospital organized, efficient, and welcoming

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're an experienced customer service professional who communicates well, pays attention to the details, and enjoys being part of a collaborative team, we'd love to hear from you. Bring your people skills and willingness to learn, and we'll help you continue building your knowledge of veterinary medicine. Apply today!

Diversity, equity, inclusion, and belonging are core values at Ames Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.