March 20, 2020
At VetCor, the health and safety of our patients, clients, and team members has always been at the forefront of our mind. As COVID-19 continues to change the landscape across the country, we’re taking a number of steps to protect our team members and their clients while trying to accommodate patient needs to the best of our ability.
What We’re Doing at Our Practices:
- In addition to implementing their normal cleaning routines, our practices have increased the frequency at which they’re doing so with an added focus on client and employee areas
- Within the clinic, team members are utilizing personal protective equipment (masks, gloves, gowns – normal course for veterinary care)
- Following the CDC’s guidelines for:
- frequent handwashing
- advising individuals experiencing sickness or respiratory symptoms to stay home
- avoiding close contact with individuals who are sick or suspected of being sick
- Adjusting appointment schedules to reduce the number of people in the building at any given time or utilizing curbside/drop off service to reduce the risk of exposure. We’ve shared some examples in our latest blog post.
What We’re Doing at the Corporate Level:
- Monitoring advice and bulletins from local, state, federal, and industry agencies/associations
- Letting practices determine the best course of action for themselves by sharing
- Local, state, and federal recommendations/legislation
- Best practices for hours adjustments, schedule changes, and curbside/drop off service recommendations
- Creating processes to help practices quickly and efficiently communicate changes to their clients
- Implementing additional sick pay for employees who contract COVID-19
- Holding daily meetings with executives and operational teams to review and adapt to changes
- Listening to feedback from the field and staying connected to day to day changes happening at the practice level
We are staying mindful of the ways COVID-19 continues to affect the lives of our team members and clients, and we remain committed to accommodating patients’ needs while minimizing exposure risk for everyone.