About the Role

Pine Lakes Animal Hospital is hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Up to 40 hours a week M-Sa (2 Saturday's per month)

At Pine Lakes Animal Hospital, we are dedicated to providing exceptional veterinary care and client service. Our team works collaboratively to ensure every pet and pet parent receives compassionate, professional, and personalized attention. We are looking for a Client Service Coordinator to be the welcoming face of our practice and the key link between our medical team and our clients.

Position Summary

The Client Care Specialist plays a vital role in ensuring smooth daily operations by managing client communication, scheduling, and front desk flow. This role requires strong organizational skills, attention to detail, and a customer-first mindset. You’ll be responsible for making every client feel valued while supporting the medical team in delivering high-quality care.

Key Responsibilities

• Greet clients and patients with professionalism, warmth, and empathy
• Manage incoming phone calls, emails, and client inquiries
• Schedule appointments efficiently to maximize hospital flow and client satisfaction
• Maintain accurate and up-to-date patient and client records in practice management software
• Coordinate client check-in and check-out, including processing payments and invoices
• Provide education and support to clients about services, policies, and preventive care
• Assist with managing prescription refill requests and communication with the medical team
• Collaborate with veterinarians, technicians, and other staff to ensure seamless patient care
• Maintain lobby cleanliness, organization, and overall client-facing areas

Qualifications

• Prior experience in a veterinary, medical, or customer service setting preferred
• Strong interpersonal and communication skills
• Ability to multitask and remain calm under pressure
• Detail-oriented with excellent organizational skills
• Proficiency in basic computer systems; experience with veterinary software (e.g.,
• Cornerstone, AVImark, eVet) is a plus
• Passion for animals and commitment to client service excellence

What We Offer

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Take the next step. You miss every chance you don’t take — don’t miss this one. Apply today to join our Veterinary Receptionist team at Pine Lakes Animal Hospital!

Diversity, equity, and inclusion are core values at Pine Lakes Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.