Careers

About the Role

Our ever-growing 11-doctor practice is looking for exceptional staff to help grow our PetVet Ohana! We seek an outstanding and responsible individual to join our team as a FULL-TIME Customer Service Representative. Our ideal candidate must be outgoing, friendly, and ready to greet our clients and patients with a warm smile and plenty of Aloha! We are busy with multiple phone lines, text messaging, and in-person clients, and the ability to thrive in a fast-paced environment and work as a team is a must. A love for animals is also a MUST! If you think you are the right fit for our outstanding team, please send us your cover letter and resume. Must be able to work one weekend day.

Mahalo, and we look forward to hearing from you!

Job Summary:

The customer service representative (CSR) is the first face of the practice, interacting with clients in person, by phone, and through correspondence. A CSR must have a solid general knowledge of the practice and its services, staff, and processes. The individual must be presentable and communicate in a friendly, reassuring, and professional manner. Most duties require working with computers and practice management software to maintain records, invoice clients, record payments, and send correspondence. The CSR interacts and communicates with clients, veterinarians, and other practice staff.

Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.):

• Frequently position self and move about the reception and retain area perform computer data entry, use office machinery, and assist clients with merchandise. Requires the ability to walk, bend, stand, and reach during a minimum 8-hour shift.
• Must be willing to work long or irregular hours under fast-paced and/or stressful conditions.
• Frequently required to communicate with clients, veterinarians, and fellow team members and thus must have the ability to speak and hear sufficiently to exchange accurate information.
• Must possess visual acuity to maintain accurate records, recognize people, and understand written directions.
• Frequently transports inventory to stock shelves. Must be capable of handling 30 pounds minimum on a regular basis, and occasionally handle up to 50 pounds.
• Basic animal handling skills since frequently called upon to obtain pets weights or room pets.

Skills and Knowledge:

• Possession of strong organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Knowledge of hospital procedures and operating instructions for making appointments, maintaining patient medical records, and relaying information to clients.
• Requires strong client service skills. Considerable compassion, tact, and diplomacy is required. Must accurately relay information from and to clients and the rest of the healthcare team.
• Conduct yourself with integrity and commitment to the practice. Work efficiently and accurately to maximize productivity, taking initiative to find and complete tasks or assist other team members.

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits:

• Health Insurance, including medical, dental, and vision
• Sick Time / Paid Time Off
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Health Savings Account
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Parental leave
• Employee discount program (Apple, Verizon, Disney, auto insurance, flights, etc.) 

Diversity, equity, inclusion, and belonging are core values at PetVet Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.