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Join Team Vetcor

Employee experience is at the heart of what we do. Join an unmatched community and network where employees feel welcome and play a key part in making a difference. With 871 veterinary practices across the United States and Canada, Vetcor has you covered.

Systems Administrator

Service Center - Olympia

About the Role

Vetcor is looking for a Systems Administrator to join our team. We are passionate about individuals who have a love for animals. We are a veterinarian-led team with over 850 veterinary offices in 45 states and Canada executing our mission to enhance the health and well-being of pets and their people. If you have a love for pets and enjoy working with people, we invite you to join our team. We believe that there is something incredibly special waiting for you!

 

The Systems Administrator is responsible for addressing the technology needs of our veterinary offices by providing world-class customer service and support. This role requires a focus on customer service and strong technical and project management skills. Providing exemplary customer support is critical to our white-glove approach with our veterinary care teams, and this role is expected to uphold high service standards with each interaction.  You will be responsible for implementing technology upgrades/replacements for existing veterinary offices, including workstations, monitors, phones, printers, and networking equipment. This is a remote position working 11:00 am - 7:00 pm EST/ 8:00 am - 4pm PST, Monday - Friday with an occasional on-call Saturday shift. 

 

The Systems Administrator also aids in managing and executing projects, including hardware and software upgrades, network infrastructure upgrades, technology training, and supporting business process changes. This position may require some travel throughout the US.

 

Our technology suite consists primarily of HP and Dell servers and clients, Meraki and Zyxel networking and wireless, VMware/Hyper-V virtual environments, Windows 10, and Windows Server 2016/2019. All equipment is on a 5-year refresh cycle to ensure stable reliability and the ability to use innovative technologies.

 

Role Duties and Responsibilities

 

  • Review needs of new acquisitions, including workstations, monitors, phones, printers, and network equipment.
  • Plan and implement upgrades/replacements for existing veterinary offices.
  • Provide remote and on-site support as needed to resolve all technical issues and concerns.
  • Monitor helpdesk tracking software and prioritize workload with incoming incidents to ensure all incidents are resolved promptly.
  • Escalate issues to the System Administrators group as necessary.
  • Serve as a subject matter expert on all core systems to be able to resolve customer issues.
  • Provide exemplary customer support.
  • Perform other projects and duties as assigned by the manager.
  • Communication with the manager and operations team on ongoing issues
  • Regularly update the manager on project status and any approval needed for equipment

 

 

Job Requirements

  • Bachelor's Degree in Business Administration, Information Systems, or related studies preferred
  • Minimum 5 years experience in Information Technology
  • Excellent customer service skills
  • Expert in desktop hardware, Microsoft client operating systems, and software
  • Exposure to Microsoft server operating system and server platforms
  • Strong networking experience
  • VOIP phone system experience
  • Strong work ethic with a focus on quality, results, and customer satisfaction
  • Exceptional problem-solving skills
  • Experience with virtualization,
  • AWS or Azure experience is a plus
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Must be able to multi-task and excel in fast-paced, competing deadline situations.
  • Ability to correctly decide when to escalate issues to the next level.
  • Ability to work well in a team environment.

 

Key attributes for success

  • Be smart.
  • Work hard.
  • Play well with others.

Sounds like your furry friend, right?

 

What’s in it for you?

We offer competitive compensation and industry-leading benefits, including medical, dental, vision, STD/LTD, life insurance, 401(k), and a take-what-you-need PTO policy.  You also get to work with a passionate team that works hard, plays hard, and enjoys winning by doing the right thing for others.

 

Work Environment and Physical Demands

This position is responsible for working with our Systems Administrator Manager and other IT members.

This role can work from home some of the time, and we will set you up with great equipment to allow you to be efficient.  This position does require after-hours work and travel up to 25% of the time.

VetCor is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. People Pets and Vets is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its programs, and activities.

 

 


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Benefits

Why You'll Love Vetcor

 
 
 
 
 

Join the BEST support network, with an emphasis on individuality

There is a career path for everybody and not a one size fits all approach.

  • Vetcor Team: You are joining a team of hospitals that opens the door to collaboration with a stable corporation at your back.
  • Local Practice: Join a unique practice that benefits from the larger family but thrives on their individuality. Practice medicine with full autonomy and the support of experienced DVM leaders when you need it.
 

Take advantage of programs designed with YOU in mind

Join a group of motivated veterinary professionals while taking advantage of employee programs, resources, and fantastic benefits. Join one of our many collaboration groups for Hospital Managers, Techs, and Vets! Plus, we love supporting growth in your teams' desired career paths. Gain access to mentorship at all levels, continuing education, wellness resources, and more!

 

Be the cornerstone of your pet COMMUNITY

Feel the pride of being part of a network of reputable and sought-after practices. You have been empowered to leave your mark on the community and it is a difference you can feel. Not only does your work benefit the lives of individual pets and their people, but your hard work and dedication has made you a cornerstone of your pet community.

 

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