Careers

About the Role

We are looking for an experienced Client Care Specialist.  Rosedale Veterinary Clinic is a small but growing full-service veterinary clinic with an outstanding team-oriented environment.  We provide wellness and sick care and perform general surgeries and dentals. 

As the client face of the clinic, we are looking for someone with exceptional communication skills.  The candidate needs to exhibit “grace under pressure” when dealing with difficult clients or situations.  The position requires someone who is compassionate but also highly organized and detail-oriented.  As a small clinic, it is important to be team-oriented and willing to pitch in as needed.

The CCS is responsible for client communications in various forms, including multi-line telephone, e-mail, and online reservation systems.  Primary tasks include answering client phone calls and emails, booking appointments, checking patients in and out, and taking various forms of payment.  For new patients, the CCS will scan, attach, and enter relevant information in the client management system.  The CCS will also call in or fax prescriptions to pharmacies.  The candidate will use education and sales skills to discuss the pros/cons of various preventions with clients and refill preventions.  The candidate should have basic pet handling skills to enable them to safely weigh pets or escort them to treatment as needed.  Knowledge of Avimark is a plus.  Business knowledge of social media platforms like Facebook and Instagram is a plus.

This is a full-time position with benefits, including medical, dental & vision plans, 401(k), paid vacation, and eligibility for quarterly bonuses. 

What's In It For You

Financial Benefits: 

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program 

Wellness Benefits: 

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program 

Workplace Benefits: 

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 
• Ability to join our VetCor Techlife Facebook group of over 800 veterinary technicians company-wide

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values at Rosedale Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.